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Confidaint

Talk about what they tried

Before you ask anything

Five minutes, once the laptop is shut

A conversation, not an audit

The question most of us reach for first is whether a tool was used. It is the wrong opening, because it has a yes and a no and both of them end the conversation. A child who says no has learned to say no. A child who says yes is now waiting to find out how much trouble they are in.

Ask what they were trying to do instead. That question has no wrong answer, the answer is usually interesting, and it puts the two of you on the same side of the work — which is the only position the four questions on the next page are worth asking from.

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